Consultancy
At BIQ Health Solutions, we support healthcare organisations in improving their processes, managing risk and optimising performance.
With a close and specialised approach, we develop solutions tailored to each organisation’s specific needs, focusing on quality, safety and efficiency.
Improvement Projects
Business leaders and quality specialists often question the effectiveness of Quality Management Systems, particularly when the measurable impact of the improvements achieved appears limited compared with the resources invested. Although the various intangible benefits provided by a quality system are widely recognised, they are not always sufficiently visible or significant to justify the level of investment required.
As an alternative, improvement projects focus on critical opportunities capable of delivering immediate results.
These projects are primarily designed to provide the organisation’s customers with a higher-quality service while minimising inefficiencies across processes.
They combine the creativity of those involved in the process, encouraging new approaches to existing problems, with information gathered from process performance and customers’ perceptions of the services provided.
The results of an improvement project depend on how closely it is aligned with the organisation’s strategy. The greater the alignment, the more relevant, impactful and motivating the project becomes.
GDPR
General Data Protection Regulation and Information Privacy
The General Data Protection Regulation (GDPR) – EU Regulation 2016/679 – became mandatory and directly applicable in all EU Member States on 25 May 2018.
For most healthcare organisations, adapting to GDPR requirements represents a highly complex challenge due to the volume of information, the number of systems involved and the multiple interactions with both data subjects and other entities to which data may be transferred.
This complexity makes it advisable to carry out a GAP Analysis and define a specific action plan, supported by specialised advice in this area.
BIQ Health Solutions provides a range of services to support organisations in this process.
Implementation of Management Systems
Our accumulated experience has enabled us to develop our own methodologies for implementing projects in this sector, aimed at adopting best practices in organisation, management and quality, while complying with the requirements established by various national and international standards.
Some of the standards we work with include:
ISO 9001 – Quality Management Systems Certification;
ISO 14001 – Environmental Management Systems Certification;
OHSAS 18001 / NP 4397 – Occupational Health and Safety Management Systems Certification;
ISO 22000 – Food Safety Management Systems Certification;
ISO 15189 – Support for the Accreditation of Medical Laboratories;
NP 4357 – RDI Management Systems;
ISO 31000 – Risk Management;
ISO 27001 – Information Security Management Systems;
Integrated Management Systems (IMS);
Management System Implementation Assessments;
Audits;
Training to support the implementation of Management Systems;
Support in the ongoing maintenance and development of Management Systems.
Clinical and Surgical Audits
These audits are based on the principle of improving clinical and surgical practice, with the aim of providing better healthcare to patients while simultaneously achieving greater efficiency, for example by minimising healthcare-associated infections and controlling medication costs.
Through a multidisciplinary team of medical and nursing specialists, BIQ Health Solutions carries out audits that may subsequently be undertaken by professionals within the healthcare units themselves. Based on the data collected, BIQ Health Solutions prepares both technical and management reports, supporting healthcare organisations in defining and implementing improvement plans.
From the Patient’s Perspective:
Quality assurance in clinical and surgical care;
Safety and confidence in the healthcare provided;
From the Clinical Perspective:
Continuous improvement of clinical and surgical practice based on data and indicators;
Management of clinical and surgical errors;
Definition and updating of clinical protocols;
Performance self-assessment;
From the Management Perspective:
Optimisation of resources;
Quantification of costs resulting from non-compliance with protocols;
Assessment of the level of standardisation of practices;
Assessment of clinical and surgical performance.
Risk Management
Managing risk – a cost or a benefit?
Risk management can be defined as the culture, processes and structures designed to identify opportunities while managing adverse effects.
One explanation for the growing interest in risk management is the opportunity to apply new ideas and tools to today’s evolving risk landscape. We believe that risk management should be an integral part of good management practices, both at strategic and operational levels, and that it is applicable to every area of an organisation:
Financial risks;
Environmental risks;
Occupational health and safety risks;
Customer/patient risks;
Clinical risks;
The main purpose of risk management is to assess uncertainty about the future in order to make the best possible decisions. The benefits include better decision-making, fewer unexpected events, improved planning, enhanced performance and greater organisational effectiveness.
BIQ Health Solutions offers a range of services to help organisations manage their risks through:
Training;
Assessment;
Implementation of Risk Management Systems (ISO 31000);
Audits.
Hospital Engineering
Our Hospital Engineering services are designed to adapt the best solutions to the specific needs of each institution, covering the development and design of technical facilities, the planning of new facilities and the refurbishment of existing ones. This includes defining the necessary stages, identifying more efficient ways of organising spaces and implementing appropriate methods for managing people and materials.
To support comprehensive projects across a wide range of healthcare services, we work with a team of highly experienced specialists in the healthcare sector. Particular attention is given to the interface between the construction project and the network of processes to be implemented within the same space, while ensuring compliance with all applicable legal requirements.
Through this integrated approach and clear accountability, we aim to provide a differentiated service with clear advantages in terms of both service quality and cost, addressing a gap in the market.
Some of our services include:
- Assessment of the space to be developed;
- Identification of solutions for specific interventions;
- Integration of all requirements;
- Process optimisation;
- Overall resource assessment;
- Critical analysis of occupational health and safety aspects;
- Identification of potential issues related to design and planning;
- Integrated turnkey projects.